Overview
This Privacy Policy describes the data protection practices of My Life RX, its affiliates, service providers,
and related entities, collectively referred to as “My Life RX,” “we,” “our,” or “us.”
This Privacy Policy applies when you visit a My Life RX website that links to this Privacy Policy, use any online
services, complete health intake forms, communicate with us, or otherwise provide information to My Life RX.
We refer to these websites, tools, communications, and related offerings collectively as the “Services.”
Please read this Privacy Policy carefully. If you do not agree with this Privacy Policy, please do not use the Services.
1. Information We Collect
We collect information you provide directly, information collected automatically, and information we may receive from
service providers, healthcare providers, pharmacies, or other partners involved in providing the Services.
1.1 Information You Provide to Us
- Identifiers: name, address, phone number, email address, date of birth, and similar contact details.
- Account Information: username, password, account preferences, and login credentials if you create an account.
- Billing Information: payment and transaction information processed by payment service providers on our behalf.
- Commercial Information: products or services requested, orders, purchases, fulfillment status, and related communications.
- Health Information: health intake responses, symptoms, medical history, medications, allergies, lab information, height, weight, lifestyle information, uploaded photos, and other information you choose to provide for provider review.
- Identity Verification Information: government-issued identification or verification details when required.
- Communications: messages, support requests, feedback, form submissions, and customer service interactions.
1.2 Information Collected Automatically
- Device Information: IP address, browser type, operating system, device identifiers, referring pages, and general technical data.
- Usage Information: pages viewed, links clicked, time spent on pages, search terms, error logs, and interaction data.
- Approximate Location: general location information derived from IP address, such as city, state, or region.
1.3 Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, analytics tools, and similar technologies to operate the Services,
remember preferences, measure performance, improve user experience, support security, and evaluate marketing effectiveness.
You can adjust browser settings to block cookies, but some Services may not function properly if cookies are disabled.
1.4 Information From Third Parties
We may receive information from affiliated healthcare providers, pharmacies, laboratory providers, payment processors,
identity verification vendors, analytics providers, marketing partners, and other service providers used to operate the Services.
2. How We Use Your Information
We may use information for the following purposes:
- To provide, operate, maintain, and improve the Services.
- To allow licensed healthcare providers to review health information and determine whether treatment may be appropriate.
- To process payments, manage orders, and coordinate pharmacy fulfillment where applicable.
- To communicate with you about your account, intake, orders, support requests, or Services.
- To verify identity, support account security, prevent fraud, and protect the integrity of the Services.
- To analyze usage, troubleshoot issues, improve user experience, and develop service improvements.
- To send administrative messages, service updates, and marketing communications where permitted by law.
- To comply with applicable laws, regulations, legal requests, and professional or regulatory obligations.
Artificial Intelligence and Automation
My Life RX may use automated tools or artificial intelligence technologies to support operations, improve user experience,
assist customer support, analyze trends, detect fraud or security risks, and improve the Services. Clinical decisions regarding
diagnosis, treatment, prescribing, or eligibility are made by qualified healthcare professionals where required.
Aggregated or De-Identified Information
We may create aggregated or de-identified information that cannot reasonably be used to identify you. We may use and disclose
aggregated or de-identified information for analytics, research, business, compliance, and service improvement purposes.
3. Online Analytics and Advertising
We may use analytics and advertising tools to understand how visitors use the Services, measure campaign performance, improve
content, and provide relevant information about My Life RX services. These tools may use cookies, pixels, or similar technologies.
You may be able to limit certain tracking through browser settings, device settings, cookie controls, or industry opt-out tools.
Some privacy choices may be browser- or device-specific.
4. How We Share Information
We may disclose information as described below:
- Healthcare Providers: with licensed providers involved in reviewing your intake or providing healthcare services.
- Pharmacies and Fulfillment Partners: with pharmacy partners when needed to process prescriptions, fulfillment, shipping, or support.
- Service Providers: with vendors that help us operate the Services, including hosting, payment processing, identity verification, analytics, customer support, and security.
- Legal and Compliance: when required by law, subpoena, court order, regulatory request, or to protect rights, safety, and security.
- Business Transfers: in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
- With Your Direction or Consent: when you authorize or direct us to share information.
We do not sell personal health information. If any activity is considered a “sale,” “sharing,” or “targeted advertising” under
applicable state privacy laws, you may have rights to opt out as described below.
5. Your Rights and Choices
Depending on where you live, you may have rights to request access to, correction of, deletion of, or portability of certain personal information.
You may also have the right to opt out of certain uses, such as targeted advertising or certain disclosures.
You may also unsubscribe from marketing emails by using the unsubscribe link in the email. We may still send non-marketing messages,
such as account, transactional, legal, security, or service-related communications.
To submit a privacy request, contact us using the information in the “Contact Us” section below. We may need to verify your identity
before processing a request.
6. Third-Party Services and Notice About Health Information
My Life RX may work with affiliated or independent healthcare providers, pharmacies, labs, payment processors, technology providers,
and other third-party services. These third parties may maintain their own privacy practices and may provide separate notices where required.
Certain health information may be subject to federal or state health privacy laws, including HIPAA, depending on the entity handling
the information and the nature of the service. Where HIPAA applies, covered entities and business associates are required to handle
protected health information in accordance with applicable law. This Privacy Policy does not replace any Notice of Privacy Practices
provided by a healthcare provider or other covered entity.
The Services are not intended for medical emergencies. If you are experiencing a medical emergency, call 911 or seek emergency care immediately.
7. How We Protect Your Information
We use administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse,
alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you believe your account
has been accessed without authorization.
8. Additional Privacy Information for California and Other State Residents
Residents of California and certain other U.S. states may have additional privacy rights under applicable state privacy laws. These rights
may include the right to know, access, correct, delete, obtain a copy of personal information, and opt out of certain processing activities.
Categories of Information
Depending on your use of the Services, we may collect identifiers, commercial information, internet or network activity,
geolocation information, payment-related information, professional or provider-related information, sensitive personal information,
and health-related information you provide.
How to Exercise Rights
To exercise applicable privacy rights, contact us using the information below. We will respond as required by applicable law.
We will not discriminate against you for exercising privacy rights.
9. Retention of Your Information
We retain information for as long as reasonably necessary to provide the Services, maintain records, comply with legal and regulatory obligations,
resolve disputes, enforce agreements, and support legitimate business purposes. Retention periods may vary depending on the type of information
and applicable legal requirements.
10. Children’s Privacy
The Services are not directed to children under 18, and we do not knowingly collect personal information from children under 18.
If you believe a child has provided information to us, please contact us so we can take appropriate action.
11. Revisions to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the effective date above.
Your continued use of the Services after an updated Privacy Policy is posted means you acknowledge the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy request, please contact us:
My Life RX
Email: [ADD EMAIL]
Address: [ADD BUSINESS ADDRESS]
